Job Description

Appliance Service Technician

Ephrata, PA

Do you have the technical skills and servant-minded attitude to repair appliances while providing exceptional care to customers?

Why You'll Love Working with Us

• Balanced Schedules: Enjoy work-life balance with staffing designed to ease peak seasons and distribute workloads fairly.
• Ongoing Training: Receive continuous education on new appliances and brands, with Martins investing in professional growth from day one.
• Career Advancement: Grow into leadership opportunities with training that develops field skills and personal leadership qualities.
• Strong Retention: Join a company with a 10% turnover rate, where supportive leadership and a team culture keep people thriving long-term.
• Licensed Support: Gain your refrigeration license after 1–2 years, fully paid for by Martins, with an internal support team backing your success.

Martin Appliance is part of the Martin family of companies, including Martin Water, Martin Heating & Cooling, Martin Furniture & Mattress, and Pure Test Laboratory. For over 40 years, we have served Pennsylvania communities with integrity, excellence, and stewardship. As a faith-based company, we are committed to personal growth, professional quality, and building strong relationships that positively impact the lives of those we serve.

What You'll Do as an Appliance Service Technician:

• Determine material or replacement needs and apply logical methods for repair.
• Perform in-home diagnostics and repairs of electric and gas appliances.
• Coordinate with internal support to order and track repair parts while keeping customers updated on repair status.
• Address customer concerns and educate them about the products they purchased.
• Maintain accurate records of service visits, repairs, and parts used for proper documentation and follow-up.
• Travel within a 45-minute radius of Brownstown.
• Work full-time, typically 6:30/7:00 am-4:00/5:00 pm, with some start and end time flexibility.

Our Ideal Appliance Service Technician:

• Experienced: Previous technician experience is preferred, but we will train motivated candidates. Candidates must have a high school diploma or equivalent and be able to follow manuals, wiring diagrams, and manufacturer instructions.
• Problem-solver: Able to carefully check appliances, figure out the cause of problems, and make accurate, reliable repairs while keeping records up to date.
• Clear Communicator: Explains repair needs in plain language, documents service details clearly, and treats every customer respectfully and patiently.
• Team-oriented: Works well with the team but can take responsibility for completing jobs independently.
• Computer Skills: Comfortable using basic computer programs and able to identify wire colors and parts of electronic systems.
• Active: Can lift up to 75 lbs. and bend, kneel, or crouch to complete repairs.

What We Offer Our Appliance Service Technician:

• $25-30/hour. DOE
• Health, dental, and vision insurance
• Paid time off
• Paid holidays
• Yearly Christmas bonus
• Uniform provided
• Company vehicle
• Tools provided
• Company phone & iPad
• On-the-job training specific to your position
• Exclusive discounts on Martin Companies products and services
• Christmas banquet & summer picnic
• Cross-training opportunities
• Leadership development & advancement potential
• Supportive team culture with low turnover
• A faith-based company committed to integrity, service, and stewardship

To Apply

We'd love to hear from you if you are motivated to learn, are interested in hands-on repair work, and want to grow with a faith-based company. Please submit your resume in PDF or Word format for consideration through this job posting.

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