Job Description

Join ACE as a Community Intervention Worker and make a direct impact in the lives of individuals and families needing critical support. In this role, you’ll provide hands-on intervention services for participants through the Family Case Management (FCM) Model and Transitional Client Services (TCS), working closely with Intervention Case Managers to offer comprehensive support. Your responsibilities will include peacemaking, incident response, intake, case management, and connecting participants with essential resources in the community. As a liaison, you’ll foster collaboration and build bridges within the community, helping to create safer and more supportive environments for those in need.

ACE’s CVI program serves ages 14 to adult, who are gang-affected or otherwise at risk of gang involvement. Through outreach activities and incident response, the program promotes community-level peacemaking and violence reduction. Through a phased program of participant engagement, potentially leading to cycles of family case management services, the program works to strengthen participants' family ties and other pro-social influences.

DUTIES & RESPONSIBILITIES:

• Work closely with the Program Manager to develop strategic plans to recruit potential Intervention participants, reduce violence within the community, and conduct events.
• Deploy to incidents as directed by Intervention Program Manager to provide peacemaking, rumor control, and reducing tensions. Deployment is within the West Valley and can include hospitals, crime scenes, etc.
• Reduce gang violence by reducing tensions, developing peace treaties, rumor control, community canvassing, conflict resolution, intervention services, and holding pro-social activities/events. 
• Serve as a point of contact in addressing community violence issues and provide the necessary resources to assist those involved.
• Foster positive relationships with community members, partner organizations and local gangs and serve as neutral liaison between gang members and the community.
• Perform outreach and marketing duties to recruit participants and educate the community on ACE services.
• Carry out intake and eligibility determinations and make appropriate referrals when the applicant is not eligible for ACE services; conduct participant assessments leading to enrollment; complete and update participant service plans.
• Arrange and participate in participants’ family meetings, service meetings, team meetings, etc. and coordinate wrap-around services with other providers.
• Support all assigned clients by identifying key measurable short-term goals & objectives. 
• Provide transportation of participants to meet program goals.
• Organize, coordinate, prepare, and deliver skills-based workshops for participants.
• Participate in all Intervention events and facilitate workshops including Summer Night Lights.
• Participate in cultural and community building activities/events.
• Work to incorporate into organizational culture best practices for diversity, equity, and inclusion, restorative justice, and trauma-informed care.
• Use motivational interviewing, trauma-informed care, and harm-reduction techniques to help participants achieve their care plan goals, as directed by ECM Director.
• Provide basic health promotion, distribute health information, and assist participants with accessing healthcare services under the guidance of the ECM Director. 
• Assist participants with linkages to community-based social services and healthcare providers to increase access to services.
• Coordinate with the Lead Care Manager to ensure participants’ health and social service needs are being met, without taking on full care management duties.
• Advocate for participants during healthcare interactions, providing pertinent information during at-risk situations or hospital admissions, as authorized by the ECM Director.
• Monitor participant progress on care plans, tracks outcomes, and adjusts interventions based on their evolving needs in collaboration with the Lead Care Manager.
• Enter data into participant databases, maintain accurate case files, and assist in generating reports to meet funders/ACE/ECM and Medi-Cal compliance requirements.
• Monitor treatment and care compliance, communicating findings to the Lead Care Manager and other interdisciplinary team members.
• Assist participants, parents, and families in identifying, understanding, accessing, and navigating community-based social services and healthcare providers to increase access to resources such as housing, healthcare, child care, and parenting support, Medi-Cal, CalFresh, and child welfare resources.
• Other duties as assigned. 

KNOWLEDGE, SKILLS AND ABILITIES:

• Sensitive to community, cultural and personal dignity of program participants and is able to successfully engage, assess, and plan services for participants typical of the program’s target population. 
• Recognizes appropriate boundaries and limitations on interactions with program participants and their families and the need to maintain professional standards and practices. 
• Familiar with standard approaches to accurate participant record keeping, including timely charting, notation formats, content limitations, and confidentiality practices.
• Possesses knowledge of programs, regulations, and procedures regarding human services, social services, justice, and workforce development.
• Knowledge of community/gang dynamics within the GRYD Zone.
• Able to operate within ACE’s designated GRYD zone, exposing oneself to gangs found within the zone.
• Able to work in assigned locations that may expose oneself to hazardous conditions or in extreme physical or discomfort or distress.
• Ability to assess conditions and responsiveness to interventions.
• Possesses necessary de-escalation skills to provide crisis and community violence intervention in the community.
• General proficiency in navigating and using technology.

PHYSICAL REQUIREMENTS:

• Prolonged periods standing and walking throughout facilities.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be able to bend, lift, stretch, climb, and crawl to provide services.

QUALIFICATIONS:

• High School Diploma or equivalent community intervention experience.
• Preferred but not required: Previous justice-involvement.
• Formal gang intervention training (e.g. LAVITA) preferred.
• Spanish language skills, verbal and written preferred.
• Possess a current California Driver’s License, clean DMV record & adequate auto insurance. 
• Must submit to a Department of Justice Criminal background check.
• Initial TB employment clearance required.

BENEFITS:

• Health, Vision, and Dental Insurance (at no cost to you starting after 60 days).
• Retirement Plan with employer contributions at 2% of your annual salary.
• $100,000 life insurance (at no cost to you).
• Short and Long-Term Disability insurance (at no cost to you).
• 5 days of vacation time (at one-year anniversary).
• Vacation will then accrue to 10 days vacation after completion of 2 years working at ACE and 15 days of vacation time after 5+ years of employment.
• 6 sick days a year.
• 15 paid holidays.

The anticipated pay range for candidates who will work in California is $28.85 to $30.45 hourly. The offered pay to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, etc.

Alliance for Community Empowerment provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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