Job Description

Inside Sales Representative

Job Requirements:

• Works under the direction of the General and Operations Manager
• Collaborate with the outside salesperson to develop and implement sales strategies to meet branch sales goals.
• Communicate with customers via phone, email, and other channels to understand their needs, provide product information, and address inquiries or concerns.
• Conduct 10+ daily outbound sales calls to prospects and existing customers to generate leads, promote products, and secure orders.
• Build and maintain strong customer relationships by providing exceptional service and support throughout the sales process.
• Assist customers with order placement, pricing, availability, and delivery schedules, ensuring accuracy and satisfaction.
• Coordinate closely with the outside salesperson to follow up on leads, provide sales support, and facilitate customer visits or meetings.
• Process orders accurately and efficiently using our CRM system or order management software.
• Monitor sales metrics, track progress against targets, and provide regular updates to the sales team and management.
• Collaborate with other departments such as logistics, finance, and customer service to resolve issues and ensure smooth order fulfillment.
• Stay informed about industry trends, market conditions, and competitor activities to identify sales opportunities and drive growth.
• Ensure pricing and packing slip matches when receiving or shipping material
• Determine appropriate billing situations: COD/Cash/CC/Invoice
• Responsible for daily credit card processing needs and EOM report for credit card sales
• Provides consistent communication with warehouse personnel to ensure customer needs are met
• Assists in warehouse and additional functions per General or Operations Manager
• Collect mail, faxes and Federal Express and distribute

Candidate Requirements:

• High school Diploma 
• 1-2 years of inside sales experience
• Must possess excellent communication skills 
• Detail Oriented
• Detailed knowledge of industry processes, materials and costs are vital. Ability to learn quickly 
• Time management skills
• Must be willing to work odd hours including evenings, holidays, and weekends. 

What we offer:

• Health: We offer great medical vision and dental benefits as well as voluntary benefits that cover both you and your family!
• Future: Plan by enrolling in a 401k plan that helps you save money for a rainy day
• Time Off: Paid time off along with flexibility for a healthier work life balance
• Environment: We offer an inclusive environment where there is always someone available to help and teach so that you can grow within the industry no matter what direction your career takes you!

General Insulation Company is a national wholesale distributor of commercial and industrial insulation products, HVAC supplies, 3M Firestop products, and associated construction supplies. It is the largest privately held mechanical insulation distributor in North America. As a family-owned company, we have built our business by providing the highest quality products and superior service to our customers. We look forward to you joining our family!

General Insulation is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

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