Job Description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview Responsible for providing customers an exceptional retail experience while achieving sales and service expectations of the Mobile Showroom. Leverages Customer Focus capabilities to develop relationships, understand customer needs and recommend complete solutions. Supports team members in servicing customers and completing operations duties including; maintaining clean and well organized store appearance, adhering to store procedures and merchandising standards. Assists other Associates in achievement of their sales objectives. Job Responsibilities Support event sales goals through side-by-side selling with local Retail Sales Associates or Partner Sales Associates during events. May include selling when other Associates are not present. Includes Partner support though proactive outreach to local businesses with Partner Associates. Support community partnership efforts by reaching out into the local community and business environment to network, build brand awareness of the mobile showroom & company, through relationships, referrals and events. May be leveraged for emergency relief. Proactively engage with a broad range of customers in a highly visible and energetic retail environment. Make customers feel comfortable and welcomed into the T-Mobile environment while educating around our products and services. Ensure customer satisfaction in all areas of sales and service. Answer customer questions and make personal recommendations. Contribute to the culture, bringing the space to life with vibrancy by having charisma, passion, and hobbies or skills that enhance the Mobile Showroom experience. Acclimate local Retail Sales Associates and Partner Sales Associates to the unique event environment to provide an amazing customer experience. Perform other Duties/Projects as assigned by business management as needed. Education and Work Experience High School Diploma/GED (Required) Less than 2 years 6 months Retail experience in high volume environment Preferred Less than 2 years 6 months of customer service and/or sales experience, Retail environment preferred Preferred Knowledge, Skills and Abilities Customer Service: Strong customer service skills; passion, integrity, and energy necessary to create a dynamic work environment and deliver a world-class shopping experience. Retail Sales: Retail experience in high volume environment and ability to work in varied environments including external events. Detailed Organization: Strong organization, multi-tasking, versatility, communication, and attention to detail. Training: Ability to acclimate local Retail Sales Associates and Partner Sales Associates to the unique event environment. Mathematics: Consistent accuracy with basic math and proficient use of a calculator is required. Licenses and Certifications At least 18 years of age Legally authorized to work in the United States Travel Travel Required (Yes/No): No DOT Regulated DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Pay Range & Benefits The base pay range is $19.51 - $35.19. Corporate Bonus Target: 5%. The actual pay will depend on location, qualifications, and experience. Employees are eligible for annual bonuses or sales incentives based on role, individual, and company performance. Benefits include medical, dental, vision, 401(k), stock plans, paid time off, holidays, parental and family leave, family building benefits, tuition assistance, disability, insurance, discounts, and more. For details, visit . Additional Information We support career growth and value diversity. T-Mobile is an Equal Opportunity Employer. For accommodations, contact ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. #J-18808-Ljbffr T-MOBILE USA, Inc.

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