Job Description

At ScionHealth , we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

The Administrative Assistant – Clinic is responsible for providing front office support to ensure efficient clinic operations and excellent patient service. Duties include greeting patients, registration, scheduling, managing telephones and messaging, verifying insurance, processing payments, and maintaining both electronic and hard-copy medical records. The role requires strong organizational skills, professionalism, and the ability to work effectively in a fast-paced healthcare environment while promoting a team-oriented atmosphere.

Essential Functions

• Greet patients and visitors, ensuring a welcoming environment.
• Perform check-in and check-out processes, including verifying insurance and updating demographic information.
• Collect and post co-pays, deductibles, and past-due balances at the time of service.
• Answer phones, route calls, and handle messages appropriately.
• Schedule, modify, and cancel patient appointments.
• Assist with medical record management (electronic and paper-based), including scanning and uploading documents.
• Document patient requests, including medication refills, in the electronic health record (EHR).
• Perform daily opening and closing procedures, including rolling telephones and generating reports.
• Participate in orientation and training of new personnel as assigned.
• Maintain a tidy, safe, and organized clinical environment.
• Follow management directives and perform additional duties as assigned.

Knowledge/Skills/Abilities/Expectations

• Basic computer proficiency, including EHR systems.
• Strong customer service and communication skills.
• Ability to multi-task and prioritize in a fast-paced setting.
• Good organizational skills, attention to detail, and problem-solving ability.
• Ability to maintain effective working relationships within the department and across departments.
• Regular, reliable attendance required.
• Must be able to read, write, and speak fluent English.

Education

• High school diploma or GED required.
• Completion of a medical career college program with a focus on front office duties and/or an associate degree in Medical Assisting or related field preferred.

Licenses/Certifications

• None required
• Any facility-specific credentials must be obtained within time frame required by facility policy.

Experience

• Preferred: 2–4 years of experience in a medical office receptionist, patient access, or medical scheduling role, preferably in a primary care or specialty physician office setting.
  

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